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Hassle-Free Returns: Easy, Convenient, and Customer-Centric

Start a Return

Easy Start a Return Process

At Monster Piercing, we strive to make returns as simple and convenient as possible. Follow these steps to start your return:

Return Policy Overview:

  • Items can be returned within 14 days of delivery.
  • If your item is faulty or damaged, we’ll cover the £2.99 postage cost.
  • For non-faulty returns (e.g., change of mind), shipping charges are the responsibility of the customer.
  • Items that are sealed in clear packet are eligible for return and refund.
  • items that are opened from sealed packet are eligible only for an exchange of another/same item from our store. Any remaining order value will be in customer account as store credit and can be used for next time.

How to Return Your Item:

Start Your Return:
Click here to login to your customer account, where all your orders will be displayed and you can see which orders are eligible for return. 

Receive Your Return Label:

  • Select the reason for your return.
  • A prepaid shipping label will be provided for faulty/damaged items.
  • For other returns, a shipping label with a £2.99 charge will be generated.

Prepare Your Package:

  • Pack the item securely in its original packaging.
  • Attach the new shipping label provided, ensuring it fully covers any old labels.
  • Please send us a clear photo of this package with the new return label and with your order details to ensure you have notified us your package is ready for return. 

Send Your Package:

  • Drop off your package at the nearest Royal Mail post box as instructed on the label.

Refund or Exchange:

  • Once we track & receive your returned item, we’ll process your refund or exchange promptly.
  • Refunds may take up to 7 business days to appear on your original payment method.

If you need assistance or have questions about your return, our support team is here to help. Contact us at info@monsterpiercing.com.

Thank you for shopping with us!

Hassle-Free Returns: Easy, Convenient, and Customer-Centric

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